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Terms of use

Shipping policy

Online orders are shipped using UPS Ground only. We do not ship or mail internationally.

Sales tax

All online transactions are charged Seattle, King County Sales Tax at 10.25%.


All online transactions occur over a secure server connection and are fully encrypted. This means that your information is safe, secure and not accessible to anyone else.


We use user names and passwords for two reasons:

  1. to provide security for you account information and
  2. to make it easy for you to check out the next time you visit washingtonenergy.com

If you have forgotten your password, simply click the link “Forgotten Your Password?” in the Your Account and your password will be emailed directly to you.

Privacy policy

Washington Energy Services respects your right to online privacy and we are committed to protecting your personal information.

When you choose to contact us for a FREE In-Home Estimate, respond to one of our surveys, or make an online purchase you will be asked to provide personal information. When you purchase an item through our website, you are required to provide credit card information. We reveal only the last four digits of your credit card number when confirming an order. We transmit your entire credit card number to the appropriate credit card company or bank in an encrypted format during order processing.

It is our company policy to never sell or share your personal information with any outside individuals or companies.

From time to time, Washington Energy Services may direct specific offers or communication to you through email. Participation in such communication or offers is solely at your discretion. If you choose to not receive this type of information and would like to be removed from our contact list, simply click here to have your email address removed. Place UNSUBSCRIBE in the subject line.

Our website uses cookies. Cookies are very tiny text files that are stored on your computer when you visit certain web pages, which record your preferences. We use cookies to provide you with the best level of service by keeping track of what you have in your shopping cart, remembering you when you return to site, and to allow us to track activity to our site to enable us to improve the site and the user experience. They cannot harm your computer and they do not contain any personal or private information. You can erase or block cookies from your computer.

Returns, refunds and cancellations:

If you are not satisfied with your online purchase, you can return it for a full refund within 30 days from the original purchase date. Items returned must be in NEW and UNUSED condition. All returned items will be inspected prior to a credit/refund issued. Shipping costs are nonrefundable and Washington Energy Services reserves the right to assess a 15% ($5 minimum) restocking charge on all returned merchandise.

For Guardian Maintenance cancellations, depending upon the number of years remaining on your agreement you will be fully refunded for all unused Guardian Maintenances less $10 per unused year. All cancellation requests must be in writing from the legal property owner and as noted in our records.

To cancel an online order (product or service) email us at weborders@washingtonenergy.com or call us at 800-398-4663.


Product pricing, shipping charges, etc. are all quoted in US Dollars only. We do not accept or deal in any foreign currency.


All content and images displayed on this website are either the property of, or used with permission, by Washington Energy Services. You may view, use, download, and store the material on this website for personal and research use only. The re-distribution, re-publication, or otherwise making available the material on this website to third parties without the prior written consent of Washington Energy Services is prohibited. Any unauthorized use of content or images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes, of the U.S. and/or other countries. Washington Energy Services name, logo and its likeness are owned by Washington Energy Services. Trademarks and registered trademarks of products and services named or shown on this website are owned by their respective companies.

Washington Energy Services assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment due to your downloading of any materials, data, text, images, video, PDF, or audio from the site.