Join our Guardian Maintenance Plan

10% Off – Service Parts & Repair
10% Off – Diagnostic Fees
Warranty Compliance

1. Guardian Maintenance Club is a preventative maintenance program. Membership includes an annual tune-up service on one or more selected pieces of equipment per household or business with additional club benefits. Club coverage and benefits applies exclusively to equipment on Guardian Maintenance Club. The Guardian Maintenance Club does not include any additional discounted diagnostic fees, parts and/or labor in the event service/repair work is needed on equipment covered under the Guardian Maintenance Club.
2. Annual Tune-Up Service – Guardian Maintenance Club customers are entitled to one annual tune-up on all equipment under club coverage to be done at the same time or separately if necessary at the discretion of Washington Energy Services.
3. Written Maintenance Checklist – Each annual tune-up preformed under coverage will include a written checklist provided to customer upon completion of service. The written checklist will include: Date of service, description of all points inspected and/or cleaned and written notice of any recommendations required for repair and/or adjustment. Any repair or improvement recommendation will be provided prior to the performance of any additional work.
4. Additional Club Benefits – All Guardian Maintenance Club Members will receive the added benefit of 15% discount off all required repairs and labor not covered under an active manufacturer warranty.  Also, Guardian Maintenance members are entitled to 15% off any installed products while enrolled in the program.  The 15% discount will be based on standard published retail rates and cannot be combined with any other promotions or discounts.
5. Anniversary Date – The anniversary date is the date in which the first preventative maintenance was performed and is the start of the Guardian Maintenance Club coverage. Customers will retain club benefits for one year after final anniversary date if customer elects not to renew their Guardian Maintenance Plan.
6. Air Conditioning Disclaimer – Any Club membership that includes an air conditioner must have an anniversary date between May 15th and September 15th.
7. Service Reminders/Cancellation/Service Transfer – Washington Energy will send first reminder of the need to schedule the annual tune-up via email address provided by customer one month prior to anniversary date. Between first reminder and anniversary date, Washington Energy will attempt to contact customers with at least one phone call.  It is the customers’ responsibility to schedule their maintenance within 45 days of anniversary date.  In the event Washington Energy has attempted at least two contact attempts and has not had response 60 days past the anniversary date, Washington Energy reserves the right to forgo the annual maintenance with no refund provided to customer for that year’s tune-up.  If additional tune-ups are still owed, Washington Energy will follow same process of attempting contact following year and club benefits will be retained through duration of program. If a customer wishes to cancel their Guardian Maintenance Program, the customer will be entitled to a refund of remaining tune-ups still owed on the plan and will forfeit all additional club benefits. In the event of a customer moving residence, the customer may either: a) Request a refund for remaining tune-ups. b) Transfer plan to their new residence that is in Washington Energy Services’ service area. Equipment type must be under Washington Energy Services approved equipment list.  c) Transfer the remaining tune-ups to the new resident of the current address under the Guardian Maintenance Plan.