I want to take the time to let you know how impressed and pleased I am and have been with the products, the team responsible for getting things done, the installers, the company and really, the whole experience.
As to the products – I know you heard me gush on about them to one of my neighbors when you dropped by during the siding installation, but in case you missed any of the details about what has me so happy:
Doors – the new front door looks amazing – it is exactly what I wanted, the peep-hole is at the exact right height, and I do not know how (or why) I got along without it. I love, love, love the French doors. They let in so much more light, and they are so much prettier to look at, and all the new doors keep the outside where it belongs – outside.
Solar attic fan is such a blessing – As you know, we have full southern exposure on the front of the house with no shade, so on days where the outside temperature exceeds 85 degrees, the inside the house could become quite stifling. With the addition of the solar roof fan, especially in combination with the summer fan on our wonderfully efficient furnace, the really warm days we have had since installation have been not just tolerable, but quite nearly pleasant.
High efficiency furnace – besides how much of a difference the summer fan makes, our downstairs always used to be much colder than the rest of the house in the fall and winter, but that is not the case anymore – it is now about the same temperature as the rest of the house, even on cold, damp days. It is also so much quieter than our old furnace. I have to go stand over the heat register to feel if hot air is coming out, as most of the time, I cannot hear it. Also, how you and JJ managed to find a touchscreen I can work is nothing short of a miracle – I cannot work touch screens now with the sole exception of the thermostat in my home.
Siding – you promised a reduction in noise from the composite siding, and I admit I had a hard time picturing what 40 percent less noise would sound like, but I know now – it is quiet – blissfully, heavenly quiet. As in the dogs do not hear people when they pull up out front until they knock on the door (and they used to hear people when they parked) quiet. The only place we get noise now is from the windows we did not have you replace. . .yet. I really love that we hardly put anything in the landfill to replace the siding on the whole home. I love how the house looks, and I really love that I did not have to have a negative impact on the planet to make this change to my house. My fondness for the product is only increased by the fact that we never ever have to do a thing to maintain it.
Hot water heater – changing this out has been wonderful. The second person to shower in the house most always used to get at least part of the shower cold, and that no longer happens – the water comes out at temperature quickly and is available for both to shower at the same time (never possible prior) or for a second shower after the first without getting cold water. The wonderful availability of hot water might account for the fact that we have not seen a reduction in water usage, and the fact that we had the summer fan on high versus medium might also account for the fact that we have not seen a reduction in our KWH over this time last year, but we did see a approximately 20 percent drop in both the THRM/month and Average THRM per day when comparing October 2009 to October 2010. I am curious to see what the utility bills will show for December and January, historically our highest months.
You were both impressive in how you worked with us to identify our priorities and needs, and then found a way to meet them in a cost-effective way that resulted in a pleasant home environment. How pleased I am starting with the initial information-gathering where you both came out and shared what was available and made sure we had all the information we needed to choose the best options for our goals and had a wide range of options to choose among and and how willing you both were to answer any questions we had about the products or the process at any point. We had some tricky things to accomodate with the hot water vent having to be moved, and JJ found a great solution for us that gave us more room in our downstairs bathroom. You worked with us to find siding, pricing, and financing that let us get everything done that we needed and wanted to do within budget.
How pleased I am continued with how available you both were to us at any point in this process – you in particular were completely available by phone or email, were very responsive, and were very flexible in answering any of my questions or concerns. Your willingness to find a way to make things work for us in all regards means a lot to me, as did your willingness to be flexible and accommodate my work schedule and deadlines. I will admit I am not always the easiest to work with – I can be somewhat exacting because I know exactly what I want. How we were treated always let me know I was heard and valued as a client. The fact that I got everything I wanted and am still smiling and happily recommending Washington Energy Service and you personally is a testament to the quality of service you provided.
I also want to take a moment to thank all the teams that were a part of making all these wonderful changes happen. The people who assist in scheduling and make sure that all the permits are out to you were so nice, friendly, and easy to work with, it was a completely pleasant experience getting everything scheduled. I was admittedly nervous about having people in the house to do installations, but the teams that were sent out were wonderful. The installation team for the doors were actually a lot of fun to have at the house, and besides that, they went over and above just installing the doors, and actually took the time to explain keying a lock in case we ever changed any of the other locks in the house and wanted them keyed to match the new ones. The hot water heater/solar attic fan team did a fantastic job, and were very respectful and polite, and checked in with me whenever there was a situation where there was an opportunity to take my preferences into account (very courteous of them, I thought). The individual who came out to help with the gas line inspection took the time to explain what was being checked and why – something I greatly appreciate – I like knowing how a thing works. I also appreciate the individual who came out after the inspection to check on whether a direct connection to the thermostat for the summer fan was possible, taking the time to explain how to change the summer fan speed; while I might have figured it out on my own, his showing me saved me a lot of time and puzzling over the manual. The siding team was also quite courteous and gracious, and they did beautiful work – I have been getting compliments on it from family and neighbors. Essentially, everyone has been wonderful to work with, I have everything I wanted – really, I could not possibly be more pleased.
Thanks so much!